CARZANIA DEPOSIT POLICY

1.1 This Deposit Policy (the “Policy”) governs the terms and conditions applicable to the payment, management, and refund of security deposits (“Deposit”) by Customers of CARZANIA services. By using CARZANIA services, you agree to adhere to the provisions set forth herein.

1.2 The Deposit is intended to secure compliance with the terms of the Rental Agreement and to cover any potential liabilities arising during the Rental Term.

2. PAYMENT OF DEPOSIT

2.1 Upon booking a Rental Vehicle, the Customer is required to pay a Deposit in addition to the Rental Charges.

2.2 The Deposit amount is determined by the specifications of the Rental Vehicle and the duration of the Rental Term. The exact amount will be communicated to the Customer at the time of booking.

2.3 The Deposit must be paid in full prior to the commencement of the Rental Term, and CARZANIA reserves the right to decline rental services if the Deposit is not paid.

3. REFUND OF DEPOSIT

3.1 The security deposit will be stored in CARZANIA account as Credit Store, which you can use for any future bookings.

If Customer prefer to withdraw the funds instead, Customer may contact us via WhatsApp and we will process the refund to the original payment method — provided no deductions are applicable. This can be done after 15 days from the date the vehicle was returned to CARZANIA.

3.2 Refunds may be delayed or withheld in the following circumstances:
(a) Outstanding liabilities or claims associated with the Rental Vehicle;
(b) Pending administrative or processing fees (as outlined in Clause 6); or
(c) Disputes concerning the condition or return of the Rental Vehicle.

4. DEDUCTIONS FROM DEPOSIT

4.1 CARZANIA reserves the right to deduct amounts from the Deposit for any of the following:

4.1.1 Refueling charges if the Rental Vehicle is returned with less fuel than at the commencement of the Rental Term. Such deductions may include a service fee;

4.1.2 Damage or loss incurred during the Rental Term, including repair costs as invoiced by the workshop;

4.1.3 Administrative or processing fees associated with specific incidents or claims;

4.1.4 Outstanding penalties, fines, or charges attributable to the Customer during the Rental Term; and

4.1.5 Any other amounts due under this Policy or the Rental Agreement.

4.2 In cases where the Deposit is insufficient to cover the applicable charges or claims, CARZANIA will notify the Customer to pay the outstanding balance within the stipulated timeline.

5. CLAIMS AND LIABILITY

5.1 In the event of an accident involving the Rental Vehicle, the claim retrieval process will commence upon the vehicle’s delivery to the workshop for repairs. CARZANIA will notify the Customer of the repair costs and expected deductions from the Deposit.

5.2 If the Customer fails to respond to CARZANIA’s notifications via WhatsApp or email, CARZANIA will proceed with deductions from the Deposit within ten (10) days of the Rental Vehicle’s return.

5.3 Should the deducted Deposit amount be insufficient to cover repair costs, CARZANIA will issue up to three (3) notices to the Customer’s registered contact details requesting payment of the outstanding balance. Continued non-compliance will result in the issuance of a formal Letter of Demand and may lead to legal proceedings.

6. PROCESSING AND ADMINISTRATIVE FEES

6.1 CARZANIA reserves the right to impose processing fees for administrative tasks arising from incidents or claims during the Rental Term.

6.2 The processing fees are calculated as follows:

6.2.1 A minimum fee of MYR 5.00 per incident; or

6.2.2 Up to 10% of the total claim amount, whichever is higher.

6.3 Processing fees will be deducted from the Customer’s Deposit. If the Deposit is insufficient, CARZANIA will notify the Customer to pay the remaining balance directly.

6.4 The exact fee amount will be communicated to the Customer via email or other suitable communication channels.

7. CUSTOMER RESPONSIBILITIES

7.1 The Customer agrees to:
(a) Ensure the Rental Vehicle is operated and maintained in accordance with CARZANIA’s guidelines;
(b) Use the appropriate fuel type for the Rental Vehicle and refill the fuel tank prior to return;
(c) Bear any costs associated with damages, losses, or non-compliance with the Rental Agreement; and
(d) Respond promptly to CARZANIA’s notifications regarding claims or deductions.

8. LEGAL AND ENFORCEMENT MEASURES

8.1 Non-compliance with the provisions of this Policy or the Rental Agreement may result in legal action, including but not limited to recovery of outstanding amounts, claims for damages, and additional costs incurred by CARZANIA.

8.2 This Policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Malaysia.

9. FINAL PROVISIONS

9.1 This Policy is subject to change at CARZANIA’s sole discretion. Customers will be notified of any material amendments.

9.2 By paying the Deposit, the Customer acknowledges and agrees to the terms and conditions outlined in this Policy.